Frequently Asked Questions

Who can guide me in choosing my treatments at Spa Montage Laguna Beach?

Any one of our spa associates can assist you plan the perfect spa experience. Unique spa combinations are specifically designed to offer you a selection of our most beneficial spa treatments.

Is there a minimum age at Spa Montage Laguna Beach?

Spa treatments and facilities: Spa guests must be 18 years of age or older* to enjoy spa services and the indoor spa facilities, including steam/sauna, whirlpool and lounge areas. *Guests between the ages of 14 and 17 who wish to receive spa services must have an adult, parent or guardian present in the treatment room.

Spa Pool and Fitness Center: Guests 16 years of age or older are welcome to enjoy our outdoor Spa Pool, Fitness Center, Movement Studio and fitness classes. Guests between 14 and 16 years of are welcome to use the Fitness Center, however we respectfully request they be accompanied by an adult.

Salon services are available for all ages.

What do I wear during my treatment at Spa Montage Laguna Beach?

Most body treatments are enjoyed without clothing. However, please wear what is comfortable for you. Disposable bathing suits are available in the dressing room.

What if I have special health considerations?

Please notify our Spa Reservation associates when booking your treatments if you have high blood pressure, a heart condition, recent surgeries, allergies, or if you are pregnant. Also, please advise us of any medication you’re taking. If you have any concerns, please let us know. It is always advisable to check with your doctor prior to your arrival.

When should I arrive for my spa treatment at Spa Montage Laguna Beach?

For enhanced comfort and relaxation, we suggest that you arrive at least 30 minutes before your scheduled treatment. This will allow time to experience the art of sauna and steam.

What about my comfort at Spa Montage Laguna Beach?

This is your time and you should fully delight in the experience. Whether it’s the room temperature, the amount of massage pressure, or the volume of the music, please notify us at any time of any discomfort or preferences.

What if I’m late for my spa treatment appointment at Spa Montage Laguna Beach?

Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time, so that the next guest will not be delayed. The value of your full treatment will be applied.

Where do I put my jewelry and valuables during spa treatment at Spa Montage Laguna Beach?

If possible, please leave such items at home or in your guestroom safe. Lockers are available for your personal items in the spa facility.

Should men shave before a facial?

Shaving isn’t necessary, but it is recommended. If you do choose to shave prior to your facial, be sure to do so at least two hours prior to your scheduled appointment.

What is the cancellation policy at Spa Montage Laguna Beach?

All reserved services must be guaranteed with a valid credit card or room confirmation number. Spa services are reserved especially for you, so we ask that you give us 24-hours advance notice should you need to reschedule or cancel your service. No-shows, changes or cancellations made less than 24-hours before the start time will incur a fee of the full price.

What about payment for spa services?

We accept all major credit cards or you may charge spa services to your resort bill. Payment is also accepted prior to your treatment.

Is a Spa Lunch available at Spa Montage Laguna Beach?

We offer fresh California cuisine at Mosaic Bar and Grille. Vegetarian selections are available as well. Lunch may be added a la carte to any service.

Are outside guests allowed to visit the outdoor Spa Pool?

Only registered hotel guests 16 years and older, and Spa Montage day guests who reserve a service of $250 or more have access to the outdoor Spa Pool. Outside friends or family are not allowed at any of the resort pools.

Who has access to the Spa Montage facilities?

Spa Montage day guests who reserve a service of $250 or more (per person) may enjoy our spa facilities, including the fitness center and movement studio, outdoor Spa Pool, relaxation lounge, steam room/sauna, cold plunge and whirlpool, locker rooms and showers. Registered hotel guests have access to the spa facilities, with the exception of the steam room/sauna, cold plunge and whirlpool, relaxation lounge, locker room and showers, as those areas are designated only for guests who reserve a spa treatment of $250 or more.

How to receive a massage

If you have not previously enjoyed a massage, you may feel uneasy or shy. We have put together some guidelines that should put you at ease and assist you in receiving the maximum benefit from your massage session.

Take a warm shower or whirlpool prior to your massage.
Your body will be professionally draped at all times. Should there be any massage technique you are uncomfortable with, please communicate it to your therapist.
Advise your therapist about areas of your body that are injured, sore, or tense.
Mention any medical conditions such as pregnancy, high blood pressure, heart problems, headaches, varicose veins or recent surgery to your therapist.
If you are suffering from a cold, or flu, or a skin rash, please advise your therapist, as massage will often increase the health risk and discomfort brought about by this ailment.
During the session, close your eyes and allow yourself to relax as completely as possible. Focus your attention on breathing slowly and deeply.

Considerations
Spa Montage is a place of tranquility, therefore we graciously request that you refrain from cell phone use, including taking photos or videos, within any indoor spaces. Alternately, quiet cell phone use (no talking) outdoors at the Spa Pool is respectfully requested.

No Smoking
We ensure a healthy environment for our clients by upholding a non-smoking policy.