Novel Coronavirus (COVID-19)
Statement March 13, 2020
Montage International places the highest priority on the health and well-being of our associates, guests and residents. We continue to monitor guidance related to the Coronavirus (COVID-19) from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As the CDC and WHO share more information, we will continue to update our policies and procedures accordingly.
All Montage and Pendry Hotels have taken extensive precautionary measures to ensure the safest environment possible for our associates, guests and residents. This includes increasing already-stringent policies regarding overall cleanliness, frequency of cleaning, food safety, and associate well-being and support.
Understanding that flexibility during these times is also important, we have made updates to our travel policies, as follows: Any individual bookings (new or existing) for stays through May 31, 2020 at any of our Montage or Pendry hotels (including those reservations originally booked as non-cancellable) may be re-booked at the same property for a future stay within one year of the original booking date, with any cancellation penalties and/or previously collected deposits applied to this future stay.
For further questions regarding upcoming reservations, please contact the hotel or resort directly. For those guests who booked through one of our valued travel partners, please contact them directly for their individual policies and assistance. For group guests, please contact the organizer of the event.