Frequently Asked Questions
What time is check-in at Montage Kapalua Bay?
Check-in is at 4:00pm at Montage Kapalua Bay. Early check-in can be requested but is not guaranteed.
What time is check-out at Montage Kapalua Bay?
Check-out is at 11:00am at Montage Kapalua Bay. Late check-out can be requested but is not guaranteed.
Does Montage Kapalua Bay have a hotel bar or cocktail lounge on-site?
Does Montage Kapalua Bay have a restaurant at the resort?
Yes. Montage Kapalua Bay offers four restaurants: Cane & Canoe (signature restaurant), The Hideaway at Kapalua Bay (casual dinner venue), Hana Hou Bar & Sunset Patio (lunch) and The Beach Club (lunch). Mahana Market is also available as a grab-and-go snack shop.
Does Montage Kapalua Bay have a spa at the resort? Does Montage Kapalua Bay have a beauty salon at the resort?
Yes. Montage Kapalua Bay has a spa at the resort. Spa Montage Kapalua Bay features indoor and outdoor treatment rooms, a state-of-the-art fitness center and movement studio with a vast selection of fitness classes, a Spa Boutique and a full-service Beauty Salon. Bridal services, wellness membership programs and treatments for ages 4 to 15 are also available.
Does Montage Kapalua Bay have a hotel gym or fitness center? What are the hours of the gym and fitness center at Montage Kapalua Bay?
Yes. Montage Kapalua Bay has a gym open from 6:00am – 6:00pm at Spa Montage. The fitness center features state-of-the-art circuit training machines, Peloton bikes, free weights and a full range of cardio equipment.
Does Montage Kapalua Bay allow pets? What is the hotel pet policy at Montage Kapalua Bay?
No, Montage Kapalua Bay does not allow pets on the property. The only exception is if the pet is a certified service animal. This policy also applies to visitors and residents.
Does Montage Kapalua Bay have room service? What time does room service end at Montage Kapalua Bay?
Yes, Montage Kapalua Bay offers room service. The resort’s in-room dining offers a first-class menu for breakfast from 6:00am – 11:00am, lunch from 11:00am – 5:00pm and dinner from 5:30pm – 9:00pm. To view menu and signature experience (private chef and luau) options, please visit our signature dining page.
Does Montage Kapalua Bay offer an airport shuttle or airport transportation?
No, the resort does not offer airport transportation. However, our Front Desk Concierge will arrange any ground transportation you may need with advance notice. Taxis and rental cars are also available at the airport.
Can I park at Montage Kapalua Bay? How much does it cost to park at Montage Kapalua Bay?
Yes, Montage Kapalua Bay only offers valet parking for overnight guests and one-day visitors and residents. Self-parking and public parking are not available at Montage Kapalua Bay. Self-parking and public parking are only available at Spa Montage for spa guests only.
Does Montage Kapalua Bay have a pool? When is the pool open at Montage Kapalua Bay?
Yes. The Sunset Pool (main resort pools) and The Beach Club pool are open 24 hours. Quiet hours start at 9:00pm and poolside service is available from 11:00am – sunset. To view our pool guidelines and day bed packages, click here.
How much does Montage Kapalua Bay charge for wireless internet?
Internet is included in the resort fee at Montage Kapalua Bay.
What time is daily housekeeping cleaning services?
Housekeeping daily cleaning at Montage Kapalua Bay is between 9:00am – 5:00pm. Turndown service is between 5:30pm – 9:00pm.
Is the in-room coffee replaced daily during the cleaning service?
Yes. Coffee is replenished during the daily cleaning service.
How do I dial out when using the in-residence phone?
To dial out using the in-residence phone at Montage Kapalua Bay, press “9” to call a local number. Press “9” then “1” to dial an out-of-state number. Local and mainland calls are included in the daily resort fee.
Does Montage Kapalua Bay have an ATM? Where is the ATM located?
Yes. The ATM at Montage Kapalua Bay is located in the resort lobby next to Mahana Market before the restrooms.
How do I request a vehicle or ride at Montage Kapalua Bay?
From your residence phone, dial extension “6617” or visit the valet at the front drive at Montage Kapalua Bay. To call from your mobile, dial (808) 662-6617.
How do I request the Kapalua resort shuttle?
The complimentary Kapalua resort shuttle is an on-call service. Kindly visit the valet to request a ride to locations within Kapalua Resort or directly call for pick-up at (808) 665-9110.
Does Montage Kapalua Bay have accessible residences?
Yes. Montage Kapalua Bay has ADA accessible residences. To learn more, visit our ADA accommodations page.
What is the cancellation policy at Montage Kapalua Bay?
The cancellation policy at Montage Kapalua Bay is specific to the reservation booked. To view or modify a reservation, please visit the modify a reservation page using the booking confirmation number and email used to purchase the reservation or please call Montage Kapalua Bay at 808.662.6600.